Return & Cancellations

Orders in India can be exchanged within 2 days of delivery. The exchange process is initiated by the customer, and the customer bears the shipping charge for sending the product back to our address.

International customers can request an exchange within 10 days of delivery, as long as the items are in their original condition with all tags intact.

Yes, the customer bears the shipping charge for sending the product back to our address.

For international orders, customers are responsible for shipping the product back to us and sharing the tracking details at care@thepannashop.com. Return shipping and customs charges are borne by the customer and are non-refundable.

No worries! You can cancel your order any time before it has been shipped, and the full order amount will be refunded. Once an order has been shipped, it cannot be cancelled.

Simply email us at care@thepannashop.com with your order number and email ID. Do tell us why you're cancelling so we can improve our service.

It's simple! Email us at care@thepannashop.com or call us on +91 93156 35168 to start the process. Please include your unboxing video, a photo and a detailed reason for your request. Once we receive the item, we'll perform a quality check and ship your exchange, or issue a credit note valid for one month. We do not offer cash refunds, except in the cases listed in our Refund Policy.