Refund policy

Order Cancellation

Physical Products

• Orders can be cancelled only before the item is shipped.
• Orders already shipped cannot be cancelled.

Refund Policy

No-Refund Policy: We maintain a strict no-refund policy for all products. Approved return requests are processed as an exchange or a credit note. However, we may make exceptions in the following cases:

• Product not received
• If the product is lost in transit
• If the wrong product is delivered
• If the product is damaged during shipping

Refund Process (When Applicable)

If any refund is approved, the amount will be credited back to the original payment method within 7-14 business days.

Exchange Policy

We are committed to ensuring customer satisfaction and stand by the quality of our products. Below is our exchange policy to guide you through the process:

Eligibility for Exchange

• The exchange request must be raised within 2 days of delivery for orders in India, and within 10 days of delivery for international orders.
• Products must be unused, unwashed, with original tags, and in their original condition.
• Customised, stitched or altered products cannot be exchanged.
• For full details, please see our Return/Exchange/Cancellation Policy.

Exchange Process

• Once we receive the returned product, the replacement will be shipped within 2-5 working days.
• For orders in India, the replacement is then delivered within 2-3 working days, depending on location.

Important Notes

• Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.
• We are not responsible for delays caused by external factors beyond our control.
• We aim to make the exchange process as seamless as possible.