Frequently Asked Questions

1.) Do I have to register to shop at
     Yes, you have to register to shop at
2.) How do I register?
     You can register by clicking on the registration icon on our website. After which you will get regular updates and can avail of all the services offered at Panna.
3.) Do I have to disclose my email id and phone number for registration?
     Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensure a secure shopping transaction for you. Rest assured, your data will remain secure with us.
4.) Is my personal information secure at
5.) Are there any registration charges?
     There are no charges for registration on
6.) Can I edit my personal information?
     Yes, It can be done in “My Account” section.
7.) What happens if my credit/debit card has been compromised while making a payment online?
     We do not store/retain your credit card information. If you suspect any such thing, then please report this immediately to your bank.
8.) Is there a limit to the quantity that I can order?
     No, there’s no limit.
9.) Can I cancel my order?
     You can cancel your online order before the product has been shipped. The refund process will be take somewhere between 7-15 days.
     You can cancel an order in an easy step: E-mail us at
10.) How can I be sure of the delivered items?
       To be sure, that the correct product is delivered to you, so that organisation takes responsibility, the customer will be required to make full video of the unpacking of parcel, after receiving from the delivery executive. Without any video proof, the customer will not be eligible for initiating any return, refund and exchange.
11.) How do I initiate return and exchange? Can I cancel my order? (After Receiving the Product)
      The entire Return & Exchange process shall be initiated by the customer only, If the customer is not satisfied with the product. Within two days of delivery of product, the customer will have to bear the shipping charge while sending the product back to the company address.
12.) Do you deliver out of India?
      Yes, we ship across the world. Please E-mail at to help you in placing an order. We levy a minimal shipping fee to deliver goods internationally.
      We also offer free International shipping on orders above 25,000 INR. 
13.) How can I track my order?
       Once your shipment is booked from our end you will be receiving a system-generated mail with courier details. You can track your order status using the same details on the courier’s website.
14.) What should I do if I receive a different item from the one that I have ordered?
       If a wrong shipment has been delivered to you, please contact our customer care within 24 hours of receiving the delivery.
15.) How to check authenticity of the garments?
       HSN code stands for “Harmonized System of Nomenclature”. This system has been introduced for the systematic classification of goods all over the world. HSN code is a 6-digit uniform code that classifies 5000+ products and is accepted worldwide. It was developed by the World Customs Organization (WCO) and it came into effect from 1988.

In our SKU codes the HSN code of the garment is mentioned. Eg. SA1644-AY-5407, the HSN code for this product is 5407.

In order to check the authenticity of the product, the customer has to check HSN. For your convenience, we have provided the link

16.) What if I place a product order with missing price or Rs.0 as price?
       In the event that a product is inadvertently listed with an incorrect or missing price or Rs.0. Panna reserves the right to cancel the order without prior notification to the customer. By placing an order on our platform, you acknowledge and agree that Panna shall not be held liable, and you waive your right to question or dispute such cancellations. We strive to provide accurate and competitive pricing, and while every effort is made to ensure the accuracy of our listings, errors may occasionally occur. Your understanding and cooperation are appreciated. "This is Applicable for both Domestic & International Order."        
In instances where Cash on Delivery (COD) orders are placed on products inadvertently listed due to technical errors such as wrong names, incomplete names , incorrect or missing price or any other discrepancy with our retail store pricing , Panna reserves the right to cancel such orders. We are committed to maintaining accuracy in our product listings, and any discrepancies will be addressed promptly.
"Should your COD order be subject to cancellation, our customer service team will reach out to inform you of the situation."
"We appreciate your understanding and cooperation in ensuring a fair and transparent shopping experience for all our valued customers."

For any questions or further clarification, please contact our customer support team at +91 9315635168.